WhatsApp Business Service India
Transform customer support and engagement with official WhatsApp Business API. Provide instant support, send notifications, and build lasting relationships starting at ₹0.25/message. WABA certified with 98% message open rates.
Professional WhatsApp Business Features
Everything you need for exceptional customer communication
Customer Support Hub
Centralized customer support with shared inboxes, agent assignment, and conversation management
Instant Notifications
Send order updates, delivery notifications, and service alerts instantly through WhatsApp
Team Collaboration
Multi-agent support with conversation routing, internal notes, and performance tracking
Rich Analytics
Comprehensive insights on message delivery, customer engagement, and support performance
Global Reach
Connect with 2+ billion WhatsApp users worldwide through official Business API
WABA Certified
Official WhatsApp Business API partner ensuring compliance and reliable service delivery
WhatsApp Business Service Types
Comprehensive solutions for every business communication need
Customer Support & Live Chat
Provide instant customer support through WhatsApp with rich media and quick responses
Examples:
Features:
Business Notifications
Send important business updates and notifications to customers through WhatsApp
Examples:
Features:
Customer Engagement
Engage customers with interactive messages, surveys, and personalized communication
Examples:
Features:
WhatsApp Message Templates
Pre-approved templates for different business communication needs
Utility Templates
Service-related messages for business operations
- Order confirmation with details
- Delivery status updates
- Payment confirmation receipts
- Appointment booking confirmations
- Account verification messages
- Service completion notifications
Marketing Templates
Promotional messages for customer engagement
- Product launch announcements
- Sale and discount notifications
- Event invitation messages
- Newsletter and updates
- Customer loyalty rewards
- Seasonal greetings and offers
Authentication Templates
Security and verification messages
- OTP verification codes
- Login confirmation alerts
- Password reset notifications
- Account security updates
- Two-factor authentication
- Suspicious activity alerts
WhatsApp Business Success Stories
See how businesses transform customer communication with WhatsApp
E-commerce & Retail
Complete customer journey support from order to delivery through WhatsApp
Common Use Cases:
Banking & Financial Services
Secure financial communications and customer service through WhatsApp
Common Use Cases:
Healthcare & Wellness
Patient care and healthcare service delivery through WhatsApp communication
Common Use Cases:
WhatsApp Business API Integration
Start providing customer support through WhatsApp
curl -X POST https://api.messagebot.in/v1/whatsapp/message \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"to": "+919876543210",
"type": "template",
"template": {
"name": "order_confirmation",
"language": "en",
"components": [{
"type": "body",
"parameters": [
{"type": "text", "text": "John"},
{"type": "text", "text": "ORD123456"},
{"type": "text", "text": "₹1,500"}
]
}]
}
}'Node.js SDK
const messagebot = require('messagebot-sdk');
messagebot.whatsapp.sendTemplate({
to: '+919876543210',
template: 'order_confirmation',
params: ['John', 'ORD123456', '₹1,500']
});Python SDK
from messagebot import WhatsApp
wa = WhatsApp(api_key='your_key')
wa.send_template(
to='+919876543210',
template='order_confirmation',
params=['John', 'ORD123456']
)PHP SDK
$messagebot = new MessageBot($apiKey);
$messagebot->whatsapp->sendTemplate([
'to' => '+919876543210',
'template' => 'order_confirmation',
'params' => ['John', 'ORD123456']
]);Frequently Asked Questions About WhatsApp Business Service
Everything you need to know about WhatsApp Business API in India
WhatsApp Business Service uses the official WhatsApp Business API designed for medium to large businesses. Unlike regular WhatsApp, it offers: multi-agent support, automated messaging, CRM integration, bulk messaging capabilities, advanced analytics, template messages, and programmatic access. Perfect for businesses handling high message volumes and requiring professional customer communication.
WhatsApp Business API approval requires: business verification documents, display name approval, message template creation, and compliance verification. As a WABA certified partner, we handle the entire approval process including document submission, business verification, template approval, and account setup, typically completed within 3-7 business days.
You can send: template messages (pre-approved for notifications and marketing), session messages (free-form replies within 24 hours of customer contact), media messages (images, videos, documents), interactive messages (buttons, lists), and location messages. All messages must comply with WhatsApp policies and Indian regulations.
Yes, our WhatsApp Business Service includes team collaboration features: shared inbox for all conversations, agent assignment and routing, internal notes and comments, conversation history and context, performance analytics per agent, supervisor oversight, and role-based access control for different team members.
WhatsApp Business API pricing starts at ₹0.25 per message for enterprise volumes. Pricing varies by message type: utility messages (₹0.25), marketing messages (₹0.35), authentication messages (₹0.30). Session messages (replies within 24 hours) are free. Volume discounts available for higher usage.
WhatsApp templates are pre-approved message formats for notifications and marketing. Templates include: fixed text with variable parameters, specific categories (utility, marketing, authentication), approval process through WhatsApp, and compliance with policies. We help create, submit, and manage templates for faster approval.
Yes, WhatsApp Business API supports various media types: high-resolution images (JPEG, PNG up to 5MB), videos (MP4 up to 16MB), documents (PDF, DOC, XLS up to 100MB), audio files (AAC, MP3 up to 16MB), and interactive elements like buttons and lists for enhanced customer engagement.
Our WhatsApp Business analytics include: message delivery status, read rates and engagement, conversation metrics, agent performance data, customer response patterns, template performance analysis, media engagement tracking, and ROI measurement. All data available through dashboard and API.
WhatsApp Business integrates with popular CRM systems (Salesforce, HubSpot, Zoho, Freshworks) through APIs and webhooks. Features include: automatic contact syncing, conversation logging, customer data enrichment, automated message triggers, and unified customer communication history across all channels.
WhatsApp Business policies require: opt-in consent for marketing messages, 24-hour response window for free messages, approved templates for notifications, no spam or unsolicited messages, proper business verification, and compliance with Indian data protection laws. We ensure all communications meet WhatsApp and local regulatory requirements.
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