WhatsApp Chatbot Service India
Automate customer support with AI-powered WhatsApp chatbots. Provide 24/7 assistance, qualify leads, and handle common queries with natural language processing and seamless human handover.
Intelligent WhatsApp Chatbot Features
AI-powered automation that feels natural and helpful
AI-Powered Conversations
Natural language processing with intelligent responses and context understanding for human-like interactions
24/7 Availability
Round-the-clock customer support with instant responses and automated issue resolution
Seamless Human Handover
Smart escalation to human agents when complex issues require personal attention
Conversation Analytics
Detailed insights on customer interactions, bot performance, and conversation outcomes
Lead Qualification
Automated lead scoring and qualification through intelligent conversation flows
Custom Workflows
Build complex conversation flows with conditional logic and business rule integration
WhatsApp Chatbot Solutions
Specialized chatbots for different business functions
Customer Support Chatbot
Automated customer service with FAQ handling, issue resolution, and agent escalation
Examples:
Features:
Sales & Lead Generation Bot
Qualify leads, provide product information, and guide customers through sales processes
Examples:
Features:
Order & Booking Assistant
Help customers place orders, make bookings, and track their requests through WhatsApp
Examples:
Features:
Advanced Automation Capabilities
Sophisticated AI features for intelligent customer interactions
Natural Language Processing
Advanced NLP engine that understands customer intent and context
- Intent recognition and classification
- Entity extraction from messages
- Sentiment analysis and mood detection
- Context maintenance across conversations
- Multi-language understanding
- Spelling and grammar correction
- Slang and colloquial language support
- Conversation flow management
Business Logic Integration
Connect chatbot with your business systems and databases
- CRM system integration
- Inventory and product database access
- Payment gateway connectivity
- Booking and scheduling systems
- Customer data synchronization
- Real-time API integrations
- Custom business rule engine
- Third-party service connections
Conversation Management
Sophisticated conversation handling and user experience optimization
- Multi-turn conversation support
- Context switching and memory
- Conversation state management
- Fallback and error handling
- User preference learning
- Conversation analytics
- A/B testing for responses
- Performance optimization
WhatsApp Chatbot Setup
Configure intelligent automation for your WhatsApp Business
curl -X POST https://api.messagebot.in/v1/whatsapp/chatbot \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"name": "Customer Support Bot",
"greeting": "Hi! I'm here to help you. How can I assist you today?",
"intents": [
{
"name": "order_status",
"patterns": ["order status", "where is my order", "track order"],
"response": "I can help you track your order. Please share your order number."
}
],
"fallback_to_human": true,
"languages": ["en", "hi"]
}'Node.js SDK
const messagebot = require('messagebot-sdk');
messagebot.whatsapp.createChatbot({
name: 'Support Bot',
greeting: 'Hi! How can I help?',
intents: [...],
fallback_to_human: true
});Python SDK
from messagebot import WhatsAppChatbot
chatbot = WhatsAppChatbot(api_key='your_key')
chatbot.create(
name='Support Bot',
greeting='Hi! How can I help?'
)PHP SDK
$messagebot = new MessageBot($apiKey);
$messagebot->whatsapp->createChatbot([
'name' => 'Support Bot',
'greeting' => 'Hi! How can I help?'
]);Frequently Asked Questions About WhatsApp Chatbots
Everything you need to know about WhatsApp automation in India
A WhatsApp chatbot is an AI-powered automated assistant that handles customer conversations on WhatsApp. Benefits include: 24/7 customer support availability, instant response to common queries, reduced support costs by 60%, improved customer satisfaction, lead qualification automation, and seamless integration with human agents when needed. Perfect for Indian businesses looking to scale customer communication efficiently.
Yes, our WhatsApp chatbots support Hindi, English, Tamil, Telugu, Bengali, Gujarati, Marathi, and other major Indian languages. The AI engine understands colloquial expressions, regional variations, and can respond naturally in the customer's preferred language, making conversations more engaging and accessible.
Our WhatsApp chatbot includes intelligent escalation features: automatic detection of complex queries, seamless handover to human agents, context transfer with conversation history, agent notification systems, and smooth transition back to bot after resolution. Customers experience continuous support without repetition.
Absolutely! You can customize: chatbot personality and tone of voice, brand-specific responses and greetings, conversation flows and logic, response templates and variations, escalation triggers and conditions, and integration with your brand guidelines. The chatbot reflects your brand voice consistently.
WhatsApp chatbots can automate: customer support and FAQ responses, lead qualification and scoring, order placement and tracking, appointment booking and management, payment collection and receipts, product recommendations, feedback collection, and basic troubleshooting. Complex processes can involve human handover.
We provide comprehensive chatbot analytics including: conversation completion rates, customer satisfaction scores, response accuracy metrics, escalation rates to humans, conversation duration analysis, popular query patterns, bot learning improvements, and ROI measurement for automated interactions.
Yes, our WhatsApp chatbot integrates with popular CRM systems (Salesforce, HubSpot, Zoho), e-commerce platforms, booking systems, and custom applications through APIs and webhooks. This enables: customer data synchronization, automated lead creation, order processing, and unified customer communication history.
Basic chatbot setup takes 2-3 days including: conversation flow design, intent training, integration setup, and testing. Advanced customizations may take 1-2 weeks. We provide: pre-built templates for common use cases, training data preparation, testing support, and ongoing optimization to improve bot performance.
WhatsApp chatbot pricing includes: standard WhatsApp message costs (₹0.25-0.35 per message), chatbot platform fees based on conversation volume, setup and customization costs, and optional premium AI features. Most businesses see 60-80% cost reduction compared to human-only support while improving response times.
Yes, our WhatsApp chatbots support: image and video sharing, document exchange, audio message processing, interactive buttons and lists, quick reply options, location sharing, contact card sharing, and rich media responses. This creates engaging, interactive customer experiences beyond simple text.
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Automate Customer Support with WhatsApp Chatbots
Reduce support costs by 60% while improving customer satisfaction. Start with intelligent automation today.