How Can We Help?We're here whenever you need us
Reach our team via phone, WhatsApp, or email. For faster resolution, include your account email and a brief description of the issue.
Contact Us
Choose the channel that works best for you.
Self-Service Resources
Most questions are answered in our documentation and guides.
API Documentation
REST API reference, authentication, code samples in multiple languages.
DLT Registration Guide
Step-by-step guide to registering sender IDs and templates with TRAI.
Quick Start
Send your first SMS in under 30 minutes — account setup to live campaign.
Compliance & TRAI
Understand DND filtering, opt-in rules, and TRAI regulations for bulk SMS.
Frequently Asked Questions
Quick answers to common support queries.
How do I activate my MessageBot account?
Sign up, complete KYC verification, add credits, and your account is live within 30 minutes. Our team can assist over WhatsApp.
How do I register a Sender ID and template?
Log into your dashboard, go to DLT Registration, and submit your sender ID and message templates. Approval usually takes 24–48 hours.
Why is my OTP SMS getting delayed?
OTP delays are usually caused by network congestion or unregistered templates. Ensure your template is DLT-approved and contact support for route checks.
How do I integrate the SMS API?
Visit /docs for the REST API reference. We provide code samples in Python, PHP, Node.js, and Java. Support is available for integration queries.
Can I get a refund on unused credits?
Please review our Refund Policy at /refund-policy. For specific cases, contact sales@messagebot.in with your account details.
How do I add team members to my account?
Go to Account Settings → Team Members in your dashboard. Add members by email and assign roles. Contact support if you need help.
Still need help?
Our support team is available 24/7. WhatsApp is the fastest channel for urgent issues.
WhatsApp Support